Visa Gift Card Troubleshooting Guide:
Having issues with your Visa gift card? Ask yourself the following questions to troubleshoot your issue.
- Did you make a typo? If you get an error when trying to make an online purchase with a Visa gift card, the first thing you should always do is check if the name, address, card number, and security card are all correct. Its very easy for a finger to slip and cause a typo.
- Is the merchant based outside the U.S.? If youre still having issues, check if the store youre trying to buy from is located outside the United State. Because of the recent legislature, most gift cards sold within the U.S. are restricted from being used at merchants outside of the U.S. If your card is a U.S.-only card it will say Valid only in the United States on the front.
- Are you trying to use your Visa gift card at PayPal? You will run into issuer blocking if you try to redeem your Visa gift card at a business where that allows you to convert a payment into cash. You cant convert your Visa gift card for cash because of money-laundering concerns. Since PayPal falls into this type of business, this is why you cant use your Visa gift card there.
- Are you trying to sign up for a monthly service? If you try using your Visa gift card to sign up for recurring services, its possible that the merchant may block prepaid cards from being used. They do this because they know there is only a limited amount of funds on the gift card and that the payment will fail eventually.
Video Transcript: Visa Gift Cards How They Work
Hi, Im Shelley Hunter, Gift Card Girlfriend here at Gift Cards.com, and heres what I love the most about Visa gift cardsthey can be used anywhere in the U.S. Visa debit cards are acceptedwhich to me, means pretty much everywhere. From little mom and pop restaurants to national retailers, if a Visa debit card is accepted, then the gift card will be too.
Heres a tip
Activate Your Visa Gift Card:
First, you have to make sure youre Visa gift card is activated. If you bought it in a brick and mortar retail store then your gift card was most likely activated when you bought it at the cash register.
If you bought your gift card online it is possible that you have to activate it. Normally all you have to do is go to the website thats printed on a label stuck on the card and enter the 16 digit number along with the security code. You may have to call the 800 number printed on the gift card if there is no website.
Not sure if youre Visa Gift Card is already activated?
Just go through the process of activating your card again. It wont hurt and youll know for sure if its already activated or not.
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Protection For Unauthorized Purchases
Use your Visa card to make purchases anywhere and you’re protected from unauthorized use of your card or account information. With the Visa Zero Liability policy1, your liability for unauthorized transactions2 is $0-you pay nothing.
1 Visa’s Zero Liability Policy covers Canada-issued cards and does not apply to anonymous Visa Prepaid*, Visa Purchasing, Visa Corporate, Visa Commercial, or any transactions not processed by Visa. Visa Cardholders must notify their financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please refer to your issuer cardholder documentation.
*A Visa Prepaid Card will be considered anonymous if the cardholder’s identity has not been validated by the issuing financial institution .
2 Financial institutions may exclude from the Zero Liability policy a transaction made by a person authorized to transact business on the account and/or a transaction made by a cardholder that exceeds the authority given by the account owner.
What Is The Difference Between A Pending Transaction And A Posted Transaction
Pending transactions are authorized transactions with a hold for the purchase amount until the transaction clears. Posted transactions are purchases that have cleared on your card. There are some pending transactions that are more or less than the amount you actually spent. Some retailers place a pre-authorization amount to ensure the account is active and that you have enough money to cover the purchase. Once the transaction posts to your account, the pending transaction will be removed within a few business days, and you can use the funds again.
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Pending Transactions Are Affecting The Balance
Every time you swipe or enter your Visa gift card number into a payment system , the system checks to see if the card has sufficient funds to complete the transaction. During this authorization check, the system will place a hold on the funds needed for the purchase. If the transaction is cancelled or later declined, then the pending amount is released. If the transaction is completed, then the pending amount is finalized and the card balance is reduced by the dollar amount of the final purchase.
Sometimes holds are not released immediatelyit can take several hours or several days to remove a pending charge depending on how each merchant system works. During that time, your gift card may decline if pending charges are tying up a portion of the gift card balance that you know should be available.
If your card is not working and pending charges are still affecting the card balance, wait a few days and try again. If you want to understand the process more, heres an article on why it takes so long for charges to clear.
Making A Purchase With Your Visa Gift Card
- What if I change my mind and want to cancel a purchase?
If a merchant cancels a purchase transaction for you, it may take three to seven business days for the cancellation to show up on your Visa Gift card record and for the funds to be credited to your card and available for use. Check the balance on your card, either online or by phone, to see when your cancelled purchase transaction has been processed. Refer to the back of your card for the web site address/phone number of the financial institution that issued your card.
- Why was my Visa Gift card declined?
- Your card may have expired. Check the expiry date printed on the front of your card. In this case, let the merchant know how much remaining balance you have on your card. The merchant may split the transaction and allow you to pay for part of your purchase with the Gift card, and then the remaining part of your purchase with another form of payment, such as a credit, debit or cash.
- Your remaining card balance may be less than the value of the item you wish to purchase.
- Merchants who only possess a manual imprint machine cannot accept Gift cards which have the phrase “ELECTRONIC USE ONLY” printed on the front of the card.
- Some internet merchants use fraud protection software that may decline a Gift card purchase transaction.
- Your card may not be activated or registered yet. Follow the activation and registration instructions that came with the card, or contact the card issuer
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Visa Gift Card Should Be Registered
Registration usually involves linking a name and billing address to the prepaid card. Though you generally are not required to register a gift card in order to use it in stores or restaurants, the process is fairly important if you intend to use the gift card online.
To make it harder to use a stolen credit card online, many websites use a procedure called Address Verification System to ensure the card number being used for payment matches the billing address on file with the bank. Since the Visa gift card number is entered into the same field used for a Visa credit card, the website will look for an AVS match even though it is less applicable to a gift card payment.
Registering the gift card allows you to update the address linked to the card. If the system will not let you update the information, you may at least be able to see what generic name and address has been associated with the card already.
If you have a Visa gift card or Mastercard gift card from Giftcards.com, activate your card and then look for a second step to register the card as well.
Why Would A Visa Gift Card Be Declined
The card might get declined if:
1. The purchase price is higher than the balance on the card. Note that, if you shop internationally, a foreign transaction fee of up to 2% will be put on top of the purchase amount.
2. The merchant doesnt accept Visa debit cards.
3. The billing address you entered at the merchant website is not the same as you entered when you created the virtual card in your account.
4. It is used for a recurring bill, subscriptions or reservation, which put a hold on the available funds for up to 30 days.
5. You try to use it in a prohibited country.6. You choose debit instead of credit when given the option.
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Best Options For Buying Visa And Mastercard Gift Cards
A common practice for increasing credit card rewards is to use a credit card to buy PIN-enabled Visa or Mastercard gift cards, and then liquidate those cards by using them to reload prepaid cards, buy money orders, or pay bills.
The first step is to find PIN-enabled Visa or Mastercard gift cards that can be bought with a credit card, with low fees, and without risk of incurring cash advance fees. Thats where this post can help. Note that this post focuses on options available within the United States only. Within the US, options vary by region, by county, by store, and even from one cashier to another.
You can often find promotions to save on the activation fees. Current and recently expired promotions are listed here:
Visa Egift Cards Are Also Sold Online
If you need to send a Visa gift card quickly, the fastest way to do it is to send an electronic Visa gift card.
In most cases, the activation fee structure is similar to plastic so you wont necessarily save money in the purchase price of the gift, but you will likely get customization and shipping for free.
For example, If you want to personalize a plastic gift card and send it quickly, then you would have to pay extra for the customization and for rush delivery. But with digital gift cards, the customization is free and so is the shippingwhether you ask for the gift card to be sent immediately or schedule future delivery.
Ordering digital Visa gift cards is fast, convenient and cost-effective.
One thing to be aware of in sending a digital Visa gift card is that the cards are typically not usable in stores. Plan to use Visa egift cards online, over the phone, and anywhere else that a card not present transaction is allowed.
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Insufficient Funds On The Card
At Giftcards.com, the most common reason online transactions decline is that the card does not have enough money on it to cover the purchase. Though people generally understand this concept, online shopping is a little different than in-store shopping. If you handed a Visa gift card to a cashier and knew it did not cover the full amount of the purchase, you could expect the system to use the card balance and then have the cashier ask you for a second form of payment. Since most websites cannot handle a split tender transaction as described above, the gift card is simply declined.
Ill show you my trick for getting a gift card to work in this situation. Read my post on gift card hacks.
If you have a Visa gift card or Mastercard gift card from Giftcards.com, you can check the balance of your Visa gift card and review previous transactions as well.
Questions Frequently Asked By The Purchaser:
What is the Commerce Visa® Gift Card?
The Commerce Visa Gift Card is not a credit card. The Card is accepted everywhere Visa debit cards are accepted within the United States. You may not use your Card to obtain cash from an ATM, redeem it for cash or obtain cash back from a Merchant purchase or at a Branch, nor may you re-sell the Card.
Where can I purchase a Commerce Visa Gift Card?
Commerce Bank customers may purchase Commerce Visa Gift Cards online at www.commercebank.com/giftcards. Limitations may apply. Commerce Bank Corporate customers may purchase Bulk orders by using our Bulk Order Form on our website, www.commercebank.com/giftcards.
What dollar amounts can I put on a Commerce Visa Gift Card?
Cards may be loaded in whole dollar amount from $25 to $1000 per card. Limitations may apply.
Will I be charged a fee for purchasing a Commerce Visa Gift Card?
Yes. The fee is $4.99 per card for a Commerce Visa Gift Card purchased via the online ordering site . Fees for a card purchased using our bulk order form are $3.99 per card .
What fees apply to the Commerce Visa Gift card?
In addition to the per card purchase fee, you will be charged the following fees, when applicable. These fees apply to all gift cards purchased in our branches, online, or through our bulk program effective 8/11/2010.
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Can You Gift A Prepaid Visa Card
A virtual Visa Gift Card makes the perfect gift for anyone and is a smart gift for recipients of any age. They can spend the prepaid credit on whatever they want, whenever they want. It is safe to say that just about everyone would appreciate receiving a Visa Gift Card via email delivery. Want more online payment card options? Check out similar alternatives like the orNeosurf.
Where To Buy Visa Gift Cards Australia
A prepaid card can be purchased at a variety of retail locations , online, over the phone, or from a bank or credit union. Prepaid cards require you to pay the initial amount that you wish to load onto them, also known as the initial load, plus the cost of the card when you purchase one.
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Can I Create A Pin
Yes – you can create a pin on the Gift Card website by selecting “My Pin” under the My Settings tab.
You can also request one at the time you activate your card using the toll-free number on the sticker. There is no charge for using the voice response system. If you activate your card on the website, you will need to call 866.543.9161 to request a PIN.
Can Visa Gift Card Be Used Internationally
Visa cards are usually US-bound when you purchase them. There are some gift cards that can be used abroad through banks, such as the PNC Bank Visa Gift card. You can also find a variety of prepaid cards online that can be used internationally, such as the Visa Gift card. You should check the fine print to ensure that there are no transaction fees.
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Can I Use Paypal To Buy A Visa Gift Card
You may presently use PayPal strictly for making payments, but did you know that PayPal sells gift cards for popular brands? PayPal Digital Gifts allows second chance checking with no opening deposit for users to send gift cards to friends and family. Plus, choose from hundreds of brands, including Amazon, Home Depot, iTunes, Best Buy, and more!
Where Are Visa Gift Cards Sold
With gift cards widely available online, in third-party stores, at banks and in a variety of other places, it would almost be easier for me to explain where you cant buy Visa® gift cards. But there are differences in the cards themselves and especially in the purchase price of each.
If you want a personalized Visa gift card, for example, youll have to order it online. If you want a Visa gift card quickly, youll need to buy it at a grocery store or send an electronic gift card instead. If you want to pay a low activation fee, then the gift cards at GiftCards.com are some of the lowest Ive found.
Of course, Im not a lawyer so I cant give legal advice, but I can speak from my own experiences. Below, Ill share the most common places Visa gift cards are sold and the benefits of each.
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